Privacy Policy

1. Who We Are

OMNI Home Services Group, doing business as (DBA) Discount Home Services ("Company," "we," "us," or "our"), operates as a home services marketing and referral platform. Our principal place of business is in Texas. We are not a licensed contractor or service provider — we are a marketing intermediary that connects consumers with independent, licensed home service professionals.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• ZIP code and service address
• Type of home service requested
• Communications between you and our platform
• SMS opt-in consent and messaging preferences

We also collect information automatically when you visit our website, including IP address, browser type, device identifiers, pages visited, time spent on pages, and referring URLs via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Match you with a pre-vetted home service professional in your area
• Share your contact information with our exclusive partner pro for your requested trade
• Send service-related communications via phone, email, and SMS
• Confirm referral requests and appointment scheduling
• Provide billing and transactional updates related to your service referral
• Improve our platform, marketing services, and user experience
• Comply with applicable legal obligations

By submitting a request on our platform, you expressly consent to be contacted by our partner service professional via phone, text, or email.

4. SMS Communications

5. Information Sharing

We share your information in the following limited circumstances:

• Partner Professionals: We share your contact and service information with our exclusive, pre-vetted trade partner assigned to your market area to facilitate your service referral.
• Service Providers: We may share information with vendors who help us operate our platform (e.g., hosting, analytics, SMS delivery), subject to confidentiality obligations.
• Legal Requirements: We may disclose information when required by law, court order, or to protect our legal rights.

We do not sell your personal information to third-party data brokers or unaffiliated marketers.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and improve our platform. We may use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertising and track campaign performance.

You can manage cookies through your browser settings at any time. See our Cookie Policy for more details.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and secure data storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Opt-Out Options

You have the following rights regarding your personal information:

• Access & Correction: Request a copy of your data or correct inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• SMS Opt-Out: Reply STOP to any text message to stop receiving SMS communications.
• Email Opt-Out: Click "Unsubscribe" in any email or contact us directly.
• Do Not Call: Contact us to be added to our internal Do Not Call list.

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA). To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our platform after any changes constitutes acceptance of the revised policy.

11. Contact Us